In compliance with new NYC mandate, and effective August 30, 2021, all guests 12 years of age or older must present proof of Covid-19 vaccination upon entry of the 9/11 Memorial Museum. Reservations are still required. Guests must show proof of vaccination (with at least one dose administered) with a valid I.D. and either of the following
• NYC COVID Safe App
• Excelsior Pass
• CDC Vaccination Card (or photo)
• NYC Vaccination Record
• Official Vaccine Record
International guests must show an official immunization record that includes:
• First and Last name
• Date of birth
• Vaccine product name – approved vaccines:
• Johnson & Johnson
• AstraZeneca/SK Bioscience
• Serum Institute of India/COVISHIELD
• Date(s) administered
• Site where the vaccine was administered, or name of the person who administered it.
• A photo I.D. is required for anyone over 18 years old.
9/11 Memorial Museum vouchers must be redeemed at the ticket booth located inside the Museum.
The 9/11 Memorial Museum will continue operating five days a week from Thursdays to Mondays, 10 am to 5 pm EST. Last entry at 3:30 PM.
An average visit takes about two hours.
Service animals are welcome on the Memorial and in the Museum.
Mobility devices such as wheelchairs, mechanized scooters, other power-driven mobility devices and walkers are accommodated on the 9/11 Memorial. All entrances and public areas of the Museum, including the exhibitions, auditorium, classrooms, café and the Museum Store are wheelchair accessible. All public restrooms have wheelchair-accessible stalls. Elevators, and in most cases escalators, are offered throughout the Museum wherever stairs are available.
To request a refund please follow the below instructions:
Please email your request to: Agentny@bigbustours.com
Please include the following details:
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.
The monumental artifacts of the National September 11 Memorial Museum provide a link to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning, and recovery that are central to telling the story of the attacks and the aftermath. The Museum’s exhibition tells the story of 9/11 through multimedia displays, archives, narratives and a collection of monumental and authentic artifacts. Visitors are welcome to explore the Museum at their own pace. An average visit can take about two hours. Please note that there is a limit to the number of visitors that the 9/11 Memorial Museum can accommodate at any one time, so guests are only able to exchange their voucher for tickets for the first available entry.
Tickets are valid 1 year from date of purchase.
A child ticket is required for ages 7-17. The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.