New York 9/11 Memorial Museum

Important Information

How to redeem my ticket?

9/11 Memorial Museum vouchers must be redeemed at the ticket booth located inside the Museum.

Opening Hours

Museum, Open Thursday to Monday
Thursday and Friday 12 p.m. - 7 p.m.
(6 p.m. last entry)

Saturday to Monday 10 a.m. - 5 p.m.
(4 p.m. last entry)
Memorial, Open Daily
Thursday and Friday 12 p.m. - 7 p.m.
Saturday to Wednesday 10 a.m. - 5 p.m.

How long does a visit take?

An average visit takes about two hours.

Are pets allowed in the Museum?

Service animals are welcome on the Memorial and in the Museum.

Accessibility

Mobility devices such as wheelchairs, mechanized scooters, other power-driven mobility devices and walkers are accommodated on the 9/11 Memorial. All entrances and public areas of the Museum, including the exhibitions, auditorium, classrooms, café and the Museum Store are wheelchair accessible. All public restrooms have wheelchair-accessible stalls. Elevators, and in most cases escalators, are offered throughout the Museum wherever stairs are available.

Refunds

To request a refund please follow the below instructions:

Please email your request to: [email protected]

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.

MORE INFORMATION

The monumental artifacts of the National September 11 Memorial Museum provide a link to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning, and recovery that are central to telling the story of the attacks and the aftermath. The Museum’s exhibition tells the story of 9/11 through multimedia displays, archives, narratives and a collection of monumental and authentic artifacts. Visitors are welcome to explore the Museum at their own pace. An average visit can take about two hours. Please note that there is a limit to the number of visitors that the 9/11 Memorial Museum can accommodate at any one time, so guests are only able to exchange their voucher for tickets for the first available entry.

Tickets are valid 1 year from date of purchase.

A child ticket is required for ages 7-17. The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.

New York 9/11 Memorial Museum

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