In compliance with new NYC mandate, and effective August 30, 2021, all guests 12 years of age or older must present proof of Covid-19 vaccination upon entry of the 9/11 Memorial Museum. Reservations are still required. Guests must show proof of vaccination (with at least one dose administered) with a valid I.D. and either of the following
• NYC COVID Safe App
• Excelsior Pass
• CDC Vaccination Card (or photo)
• NYC Vaccination Record
• Official Vaccine Record
International guests must show an official immunization record that includes:
• First and Last name
• Date of birth
• Vaccine product name – approved vaccines:
• Moderna
• Johnson & Johnson
• Pfizer/BioNTech
• AstraZeneca/SK Bioscience
• Serum Institute of India/COVISHIELD
• Vaxzevria
• Sinopharm
• Sinovac
• Date(s) administered
• Site where the vaccine was administered, or name of the person who administered it.
• A photo I.D. is required for anyone over 18 years old.

9/11 Memorial Museum vouchers must be redeemed at the ticket booth located inside the Museum.

The 9/11 Memorial Museum will continue operating five days a week from Thursdays to Mondays, 10 am to 5 pm EST. Last entry at 3:30 PM.

An average visit takes about two hours.

Service animals are welcome on the Memorial and in the Museum.

Mobility devices such as wheelchairs, mechanized scooters, other power-driven mobility devices and walkers are accommodated on the 9/11 Memorial. All entrances and public areas of the Museum, including the exhibitions, auditorium, classrooms, café and the Museum Store are wheelchair accessible. All public restrooms have wheelchair-accessible stalls. Elevators, and in most cases escalators, are offered throughout the Museum wherever stairs are available.

To request a refund please follow the below instructions:

Please email your request to: Agentny@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.