What is the child ticketing policy?
Children aged 3–12 need a child ticket. Children 2 and under travel free. All children under 15 must be accompanied by someone 15 or older. Strollers must be folded and stored on the lower deck.
Which days do the tours operate?
Big Bus Tours New York operates every day except Thanksgiving (November 24) and New Year's Eve (December 31). Occasionally severe weather and special event days could affect service.
Where does the ferry depart from?
The ferry to Liberty and Ellis Islands departs from Battery Park in Lower Manhattan.
Does this ticket include entry inside the Statue of Liberty?
No, the ticket includes ferry access to Liberty and Ellis Islands only, not interior monument or museum access.
How long is the bus ticket valid?
The bus ticket is valid for 24 hours from activation via the Big Bus Tours app.
Is this experience wheelchair accessible?
Yes, both the buses and ferries are wheelchair accessible.
Can I change my booking date?
Yes, this is a fully flexible ticket—change your date for free by contacting customer service.
How do I request a refund?
Booked direct? Use the app or contact form. Third-party bookings must be refunded through the original seller.