What is the child ticketing policy?
Children aged 3–12 require a child ticket. Children aged 2 and under can travel free. All children under 15 must be accompanied by an adult.
Which days do the tours operate?
Big Bus Tours New York operates every day except Thanksgiving (November 24) and New Year's Eve (December 31). Occasionally severe weather and special event days could affect service.
Do I need to specify a date of travel?
Yes, you'll need to pick a start date when booking. If your ticket is for multiple days, those days must be used one after another. Some extras may also need separate date or time bookings—check your confirmation email for details.
Are buses wheelchair accessible?
Yes. All buses have lifts (max 650 lbs). Contact us 48 hours in advance for special assistance.
How do I redeem my ticket?
Show your ticket (printed or on a device) to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.
How do I request a refund?
To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactNYC
How do I get ferry tickets?
Redeem your Big Bus voucher with staff before heading to Battery Park. Do not join the ferry line without a ticket.
Does the Empire State ticket include observation deck access?
Yes. You’ll get access to the 86th floor main observation deck.
Do I need to choose a travel date?
Yes. Select your first travel date at booking. Multi-day tickets must be used on consecutive days. Some extras may require time slots after purchase — check your confirmation email.