What is the child ticketing policy?
Children aged 3–12 need a child ticket. Children 2 and under travel free. All children under 15 must be accompanied by someone 15 or older. Strollers must be folded and stored on the lower deck.
Which days do the tours operate?
Big Bus Tours New York operates every day except Thanksgiving (November 24) and New Year's Eve (December 31). Occasionally severe weather and special event days could affect service.
How long is the New York Taster Ticket valid?
The ticket is valid for 3 hours from activation on the same day of purchase.
What areas does the Downtown Loop cover?
You'll see highlights like Times Square, 5th Avenue, the Empire State Building, Wall Street, and more.
What languages is the commentary available in?
Commentary is available in English, Spanish, French, German, Portuguese, and Italian.
How do I activate my ticket?
Download the Big Bus Tours app, add your booking, and tap "Activate" on the day of your tour.
Can I hop on and off multiple times?
Yes, as many times as you like within the 3-hour validity window.
Do I need to choose a travel date?
Yes. Pick your first travel date at booking. Multi-day tickets must be used on consecutive days.
Are buses wheelchair accessible?
Yes. All buses have lifts (max 650 lbs). Contact us 48 hours in advance for special assistance.
How do I request a refund?
If you booked directly with Big Bus Tours, please request your refund via the Big Bus Tours App or the enquiry form on our website. If you booked through a third-party partner, please contact the original provider to arrange your refund.