Do I need to select dates for all elements at checkout?
You’ll choose your Big Bus Tour date/time at checkout. Afterwards, visit the booking portal to book your Schönbrunn and Belvedere visits.
How do Iredeem my bus ticket?
Download the Big Bus Tours app, add your booking reference, activate your ticket on the travel date and show it to board.
Can I change my tour date?
Yes, your bus ticket is fully flexible. Contact customer service to adjust your date free of charge.
Are audio guides included?
Yes, complimentary headphones are provided, and commentary is offered in English, German, Spanish, French, Italian, Portuguese, Arabic and Russian.
Can I use the pass on separate days within the 48‑hour period?
Yes, your 48‑hour validity begins once you activate your bus ticket in the app.
How do I redeem entry to Schönbrunn Palace and the Belvedere?
Redeem your included attraction tickets with Big Bus staff on-site or through the booking portal after purchase. You must reserve your preferred times.
What is the child ticket policy?
A child ticket is available for children between the ages of 5 - 15. Children aged 4 and under may travel free of charge. All children must be accompanied by an adult.
Are the buses wheelchair accessible?
Yes, most of the buses are wheelchair accessible. They do not allow electric wheelchairs. Please contact them for further information.
How do I request a refund?
If you booked directly with Big Bus Tours, request a refund via the Big Bus Tours app or by filling out the enquiry form at bigbustours.com/contactVIE. If you booked through a third-party platform, please contact your original booking agent to request a refund.