How do I activate my ticket?
Download the Big Bus Tours app, tap ‘Add Booking’ with your reference, and press ‘Activate’ on the day of your tour.
Which routes are included?
Your ticket gives you unlimited access to both the City Route and Palace Route during operating hours.
In what languages is the commentary available?
Commentary is available in English, German, Spanish, French, Italian, Portuguese, Arabic, and Russian. Complimentary earphones are provided when you board.
When does the tour operate?
The Big Bus Vienna tour runs daily, all year round.
What is the child policy?
Child tickets are available for children aged 5 to 15. Children aged 4 and under can travel free of charge but must be accompanied by an adult.
Are the buses wheelchair accessible?
Most of our buses are wheelchair accessible, though we are unable to accommodate electric wheelchairs. Please contact us for further details if needed.
What are the day tour departure times?
The first tour departs at 09:30 from Stop 1 (Opera/Walfischgasse), with buses running every 30 minutes until around 17:00 (16:00 in winter). You can start or redeem your ticket at any of the 20+ Big Bus stops across Vienna.
How can I request a refund?
Refund requests can be made through the Big Bus Tours App or by using the enquiry form at bigbustours.com/contactVIE
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Can I bring my dog on the bus?
Yes, dogs are permitted if they are muzzled and leashed. Only one dog per bus is allowed, and it must not exceed knee height.
How long is the shuttle to Westfield Shopping City Süd?
The shuttle takes about 30 minutes each way from Albertinaplatz 2 to the shopping center entrance. Please note the shuttle only operates on Thursday, Friday and Saturday.