The well-being and health of our customers and employees is our top priority. Therefore, we ask you to note the following to contain COVID-19:Wearing mouth and nose protection while on board our busses is required. Regular hand disinfecting. Suitable opportunities for this are freely available in our busses. Sneezing and coughing in the crook of the arm; turning away and disposing of used tissues immediately. Keep a safety distance of 1.5 m. Free headphones with multiple languages are provided on the bus. By leaving the bus, please take your belongings and headphones with you. Our busses will be sanitised every day. Our experienced customer service representatives will be on hand to answer any question you may have during your tour.

The tour departs at Stop 1 (Red Route) Opera. There is only one departure per evening, at 18:30 April– October & 18:00 November – March. Show your printed/electronic ticket to a member of staff or on-aboard the bus. They'll issue you a ticket that allows you to join the Night tour. Please note: The Night Tour is not a hop-on, hop-off tour.

The Big Bus Vienna sightseeing tour offers a pre-recorded commentary in 13 different languages, including: English, French, German, Italian, Spanish, Brazilian Portuguese, Chinese, Arabic, Turkish, Korean, Hindi, Hebrew & Russian. The commentary is available via complimentary headphones that you will receive when you board the bus.

The Big Bus Tour runs every day of the year.

All the tour tickets we sell on our platform are open-dated, meaning you can travel on any day within 6 months of purchase.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Yes, most of our buses are wheelchair accessible. We do not allow electric wheelchairs. Please contact us for further information.

Dogs are only permitted if they are muzzled and leashed. Only one dog per bus is permitted. The dog must not exceed knee height.

No, problem. Show your printed/electronic voucher to a member of staff at one of our stops or on-board the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.