Refunds
To request a refund please follow the below instructions:
Please email your request to: bookingsupport@bigbustours.com
Please include the following details:
Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.
How do I claim my download?
Go to your APP store and download Vox POPGuide APP to discover the history of Vienna's popular and secret sights.
Step 1 > Download the POPGuide app
Step 2 > Activate using the code on your Big Bus ticket
Step 3> Enjoy your free sightseeing tours
What language are the tours in?
Hop off our buses and enjoy 100+ points of interest provided with your 3 tours now!
Tours provided in Italian, English, Spanish, French, German & Chinese.
1. Secrets of Vienna: BB Stop Red 6
2. Vienna in the 19th century: BB Stops Red 5/Blue 3