How do I activate my digital ticket?
Download the Big Bus Tours app, add your booking reference, and press ‘Activate’ on the day of travel.
Can I use my ticket offline once activated?
Yes, your ticket remains valid offline once it’s activated in the app.
Are the buses wheelchair accessible?
Yes, all buses are equipped with ramps and have space for one wheelchair. Larger or heavier chairs may require prior confirmation.
What is the child ticket policy?
Children aged 5–15 need a child ticket. Kids 4 and under travel free of charge. All children must be accompanied by an adult.
How do I redeem my Currywurst voucher?
Show your ticket to a Big Bus staff member to receive a printed voucher. Redeem at Curry Wolf near Stop #4 or Stop #10.
Do I need to specify a date of travel?
Yes. You’ll be asked to select the date you’d like to hop on the bus when booking.
What is the Walking Tour?
Discover Berlin’s history from WWII to the Fall of the Wall.
Starts daily at Stop #4 – Brandenburg Gate (11:30 German / 14:00 English).
Ends at Stop #15 – Checkpoint Charlie.
Duration: 90 minutes.
In what languages is the commentary available?
Commentary is available in English, German, Spanish, French, Italian, Portuguese (Brazilian), Mandarin Chinese, Russian, Danish, Dutch, Swedish, Polish, Turkish, and Japanese.
What is the refund policy?
If you booked directly with Big Bus Tours, request a refund via the Big Bus Tours App or the enquiry form at bigbustours.com/contactBER
Can I change my travel date?
Yes! This ticket is fully flexible. You can reschedule for free by contacting our Customer Service team before activation.