Do I need to specify a date of travel?
Yes, you’ll need to select your travel date at checkout. Some ticket types may also require you to book a specific time.
Where does the tour depart from?
The tour departs from Stop #1 – Alexanderplatz (Alexanderstrasse 3-5) at 6:00 PM. Arrive 15 minutes early to board.
What is the child policy?
A child ticket is available for children between the ages of 5 - 15. Children aged 4 and under may travel free of charge. All children must be accompanied by an adult.
What is a Family Ticket?
A family ticket for Big Bus tour consists of 2 Adults (Age 16+) and 2 Children (Age 5 – 15).
Refund Policy
To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactBER. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.
How do I redeem my ticket?
Show your mobile or printed voucher to a Big Bus Tours staff member at Stop #1 Alexanderplatz. They will issue a boarding receipt.
Is this a hop-on, hop-off tour?
No, this is a continuous panoramic evening tour with no stops.