The tour will meet at Big Bus Stop #16: Tower of London 362 Tower Hill (TfL Bus Stop "TA") 15:45 ready to leave promptly at 16:00. The tour takes between 1.5 and 2 hours.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult. Please be aware, some content may not be suitable for young children.

To redeem your ticket, go straight to the departure point 15 minutes prior to your tour time & show your voucher to the guide.

To request a refund please follow the below instructions:

Please email your request to: refundslondon@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.