Do I need to select a travel date?
Yes, you'll choose your travel date during booking. If your ticket spans multiple days, they must be used consecutively.
When does the tour operate?
The Big Bus Los Angeles tour runs daily, except Thanksgiving Day (Nov 24), Christmas Day (Dec 25), and Oscars Day (Mar 12). Occasionally, service may be disrupted due to major events—check the Big Bus website for alerts.
Where can I start my tour?
You can start from any stop. Main starting points include Stop 1 (Big Bus Visitor Center, Hollywood Blvd), Stop 5 (West Hollywood), and Stop 11 (Paramount Studios).
What are the tour hours?
The Hollywood Loop runs from 10:00am to 4:30pm, with buses every 30–45 minutes. The Beach Loop has 5–6 scheduled departures daily starting from 10:30am at Beverly Gardens Park and 11:15am at Santa Monica Pier.
Is the tour wheelchair accessible?
Yes, but not all buses are accessible. If you require an ADA vehicle or special accommodation, contact the operator at least 48 hours in advance.
How do I activate my digital ticket?
Download the Big Bus Tours app, add your booking, and tap ‘Activate’ on your travel day. Show your active ticket to board. If you can’t activate the app, show your printed QR code to staff for a paper ticket.
How do I get a refund?
For direct bookings, request a refund via the Big Bus app or their website. If booked through a third party, contact your original provider.
Is commentary available on board?
Yes, enjoy fun, pre-recorded commentary in English, Spanish, and Mandarin with complimentary earphones provided.
What is the child ticket policy?
A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge.