Where does the tour start?
Check in at the TMZ kiosk inside the Hard Rock Café (6801 Hollywood Blvd) at least 15 minutes before your scheduled tour time
What is the child ticketing policy?
Child tickets are available for ages 3 to 12. Children aged 2 and under may travel free of charge. All children must be accompanied by an adult at all times.
On which days does the tour operate?
The Big Bus tour of Los Angeles operates daily, excluding Thanksgiving Day (24 November), Christmas Day (25 December) & Oscar's Day (12 March '23). On rare occasions, our service may be affected by events outside of our control. Do check our service alerts for any unexpected disruptions.
What are the tour times?
Tours run daily at 10:30 AM, 1:30 PM, and 4:00 PM. You’ll select your preferred time during booking.
Is the tour wheelchair-accessible?
Yes, but contact Big Bus Tours in advance to confirm ADA-compliant vehicle availability.
What is the TMZ VIP Badge?
The badge grants access to exclusive discounts at local LA restaurants and shops—yours to keep after the tour.
Can I bring food or drinks?
Yes, tidy snacks and non-alcoholic drinks are allowed. Alcohol is not permitted.
Can I take photos or videos?
You can take photos, but filming the TMZ screens onboard is not allowed.
How do I request a refund?
If you booked directly with Big Bus Tours, submit your request via the Big Bus Tours App or through the online form at bigbustours.com/contactLAX. For third-party bookings, please contact your original booking agent.