Your ticket entitles you to hop on and hop off both our City Route & Palace Route as much as you like within our hours of operation throughout your ticket's validity period.

The Big Bus Vienna sightseeing tour offers a pre-recorded commentary in 13 different languages, including: English, French, German, Italian, Spanish, Brazilian Portuguese, Chinese, Arabic, Turkish, Korean, Hindi, Hebrew & Russian. The commentary is available via complimentary headphones that you will receive when you board the bus.

City Route: First Bus: 09:30 from Stop 1: Opera/Walfischgasse. Last Bus: 17:30 from Stop 1: Opera/Walfischgasse. Full Circuit Time: 110 minutes (approx.). Bus Frequency: every 20 to 30 minutes.

Palace Route: First Bus: 09:30 From Stop 1: Opera/Albertina. Last Bus: 17:30 from Stop 1: Opera/Albertina. Full Circuit Time: 110 minutes (approx.). Bus Frequency: every 20 to 30 minutes.

The Big Bus Tour runs every day of the year.

Show your printed/electronic ticket to a member of staff at one of our stops or on-board the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.

Yes, most of our buses are wheelchair accessible. We do not allow electric wheelchairs. Please contact us for further information.

Dogs are only permitted if they are muzzled and leashed. Only one dog per bus is permitted. The dog must not exceed knee height.

No, problem. Show your printed/electronic voucher to a member of staff at one of our stops or on-board the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

Your Vienna Explore ticket lets you choose between a DDSG River Cruise or a spin on the Giant Ferris Wheel at Prater.
At checkout, you will select your Bus Tour date via a calendar. To ensure you get a space on your preferred inclusion, you will need to log in to our Booking Portal to select the date for either the River Cruise OR Giant Ferris Wheel.

The Imperial City Walk introduces you to the lives of the Habsburgs and touches on some of the city's famous composers. The City Walk is led by an entertaining and informative guide, providing insight into the area’s history and culture. Tours depart from Stop 1: Opera/Albertina and last for 90 minutes. Available in English daily at 11.30am and in German daily at 13:30pm.

You’ll need to enjoy your Ticket across consecutive days, so a two-day pass redeemed on Monday means your pass is valid Monday and Tuesday.

To request a refund please follow the below instructions:

Please email your request to: bookingsupport@bigbustours.com

Please include the following details:

Customer name
Customer email address
Date of sale
Order reference number
The reason for requesting refund - please provide as much information as possible.