The principal starting point for the City Tour (Red Route) is Stop #1: Circular Quay (on the corner of Alfred Street, and George Street, opposite DFS Galleria).

Big Bus Sydney is operating Daily.

Captain Cook Cruises are operating Daily from 9am to 4pm.
Please visit the Captain Cook Office at Wharf 6 Circular Quay to exchange for your Cruise Pass or call 02 9206111 for timetable information.

A child ticket is available for children between the ages of 3–15. Children under 3 may travel free of charge. All children must be accompanied by an adult over the age of 16.

Yes –we’ll ask you to select the date you’d like to hop on the bus. If you’re touring for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

You're all set! Simply show your voucher(s) to any member of on-street staff who will scan the QR code and hand over your yellow Big Bus Tour tickets. Don't lose them, they're like gold (cash) and cannot be replaced.

Yes, the lower decks of the buses are wheelchair accessible, with ramps enabling access to all vehicles within the Sydney fleet. The boarding areas in the proximity of our bus stops in Sydney are also wheelchair accessible. There is space for one wheelchair per bus. Big Bus regretfully advise that they cannot accommodate mobility scooters, and may not be able to accommodate larger wheelchairs, due to weight and stability restrictions. Please note that the total weight of the customer, their assistant and their mobility aid must be less than 300 kg (660 lb). This is to ensure the maximum weight capacity of the boarding ramps is not exceeded. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, Big Bus would be happy to confirm in advance whether your wheelchair can be accommodated on board. Please send an email to infoau@bigbustours.com, including an indication of the width and weight of your wheelchair.

First tour of the day departs at 09.00 am from Stop 1 at the Circular Quay, and buses will come every 30 - 40 minutes until 3.30pm depending on the of time of year. Other popular stops to start the tour include Stop 8 at the Sydney Opera House and Stop 22 at the Sydney Harbour Bridge however you can redeem your ticket at any of the over 23 Big Bus stops. Please see more details on your voucher.

To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactSYD. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.