A child ticket is available for children aged between 4 and 15 years. All children must be accompanied by an adult. Children aged 3 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.

Our seasonal London VIP tour operates daily between 16th November - 30th December when the panoramic tour will be a Christmas lights live guided tour. When you book this ticket, you will be booking the date and time for your panoramic tour.
Daily departures will depart from bus stop #11 (London Eye) at 4pm, 6pm and 8pm.

Show your ticket (printed or on a device) to a member of staff at the London Eye Stop #11. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.

Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which case a second wheelchair can be accommodated in a fixed position).

We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to info@bigbustours.com including a photograph of your wheelchair, as well as an indication of the width and weight of the chair. Please feel welcome to contact us for further information.

To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactLON